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For TWILL Import related query and communication please reach out to twillsupport@maersk.com

 

Important Instructions

 

Delivery Order for ICD Shipments will be released only once containers arrive at the ICD. Kindly check rail container tracking links mentioned below before submitting deposit slip.

Concor website : http://www.concorindia.com/containerquery.aspx

GRFL : https://gatewayrail.in/trace-your-container.php

Adani : https://www.trackingdocket.com/adani-port-container-tracking/

Check Free time & Manifest details : https://www.maersk.com/local-information/india/import

Detention calculator : http://maersklineindiaepay.com/

Live Chat : https://www.maersk.com/help/support#/chat?liveChat=true

 

Mandatory documents for Import delivery orders:

Please ensure you submit the following documents to ensure you get an accurate import delivery order

1. Duly endorsed Original BL if the BL type is Negotiable

2. HBL copy : If import delivery order is required in the name of the HBL party and HBL has been filed by Maersk Line, ensure copy of HBL is submitted failing which Delivery Order will be issued in the name of the MBL consignee

3. HSS agreement copy : If import delivery order is required in the name of the High Sea Sales party, please ensure that the copy of the High Sea Sales Agreement has been submitted failing which Delivery Order will be issued in the name of the MBL consignee

4. Consignee NOC : If the CHA name needs to be mentioned on the import delivery order, please ensure you submit a NOC from the consignee on the consignee’s letterhead. Format of the NOC is available on Authorization Letter

5. CMC bond copy : If Delivery order is required for a Shipper Own Container (SOC), please ensure that a copy of the CMC bond is submitted

 

Please note that Maersk Line/ Safmarine will not be responsible for delay /rejection of your delivery order request if the above mandatory documents are not submitted

 

Key points to note while filling the form

1. If you dont have invoice number while filling the import form , please leave the field blank
 
2. Once you fill the amount , please press the " Submit "  option to the right of the " Amount" field
 
3. Please ensure that the amount on your cheque or DD is exactly the same as entered in the form
 
4, Once you submit , you willl get a deposit number at the top of the screen . If you do not get this please look for error messages or fields missed out and rectify
 
5. On succesful submission you will get option to print the form . If you do not get this option , ensure that your pop up blocker is turned off.In anycase you will receive a email with the deposit slip which can be printed out
 
 
 
 
Regards
WorkflowCMS
 

 

 

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This option to be selected if you are submitting documents / payment at the Counter for DO without Demurrage or Detention payment.

This option to be selected if you are submitting documents / payment at Counter for DO with additional payment of demurrage or detention charges.

This option to be selected when the payment is made ONLY for Detention Or Demurrage to extend the DO validity.

DO will be sent to the same email address where the original DO was sent.

To be used only for making payment for detention / demurrage / short payment / or any other charges and no documents submitted at the counter.

Please note this is mandatory to make online payment for all the OFAC shipments in our local Axis bank account only to abide by US sectioned Embargo. For more detail download the Embargo customer advisory in the below given link.

“Please ensure you have made the payment in our Axis bank account number ‘911020036010380’ for Embargo shipment to abide by US sanctioned Embargo. If you have already made the payment in our HSBC account then please apply for refund and make revised payment in our Axis bank account” Payment received in HSBC account can not be accounted against OFAC/EMBAGO shipment. For more details refer advisory attached in home page.

This option only to be selected in case there is a security deposit to be paid at port /ICD.

This option only to be selected if you are submitting documents for DO without making any payment.

Select ‘Only Payment’ if documents are already submitted at CMS counter and verified by CMS.

Select ‘Documents’ if DO documents are to be submitted at CMS with the payment details

Select ‘Payment & Documents’ if DO documents are to be submitted at CMS with the payment details

Maximum cash acceptance limit is 20,000 INR only.
Cash above 20,000 INR will be accepted for exceptional case and only after necessary approval.
Scan copy of PAN card is mandatory for such cash transaction

Kindly access the website in Google Chrome browser to view the video

Kindly expect a delay in releasing your Delivery order if Online payments are made after 4:00 pm. We will ensure your delivery order is released by 12:00 PM next working day. Thank you for your patience